In these booking conditions, 'you'
and 'your' means all people named on the booking form (including anyone who is
added or replaced at a later date). 'We', 'us' and 'our' means The Old Byre
Lettings, Ladyleys Steading, Oldmeldrum, Inverurie, Aberdeenshire, AB51 0DR.
Before booking, please read these booking conditions carefully and all other
relevant information.
1 Making your booking
All bookings depend on the property being available. You as the person in
charge of the party (the party leader) must be at least 18 years old at the
time of booking. All other members of the party must authorise you to make the
booking on the basis of these conditions. By making the booking, you confirm
that you are authorised to make the booking and that all other members of the
party agree that the booking will be governed by these conditions. You are
responsible for making all payments due to us.
As long as the property is available
and we have received all the relevant payments, we will give you written
confirmation (see below) as soon as reasonably possible. This confirmation will
show your booking details and the amount you still owe for the booking. Your
binding contract will begin when we issue the written confirmation. For
bookings made within 14 days of the departure date, you will have a binding
contract when we give spoken or email confirmation of your booking to you and
you have made the appropriate payments to us. If we pay the deposit into our
bank account, it will not mean we have accepted a booking.
We will give you your written
confirmation either by post or by email. If you book with us online, we will
acknowledge that we have received your booking and then send you confirmation
by email. If you book by post or phone, we will send your confirmation to you
by post oe email as requested. (It is your responsibility to check your emails
regularly and to let us know about any change to your email address.)
We have the right to refuse any
booking before we send you your written confirmation. If we do this, we will
tell you in writing and promptly refund any money you have paid to us. In this
case we will not have any legal responsibility to you.
As soon as you receive your
confirmation, you must check the details carefully. If anything is not correct,
you should tell us immediately.
Where we offer the option of a
provisional telephone booking, the property will be released for general sale
after the agreed time period (usually 24 hours) unless you fully confirm the
booking.
2 Payment
When you book, you should pay the deposit amount then due by debit or credit card
or by bank transfer/direct debit. We only accept payment in pounds sterling. We
must then receive the rest of the money owed no less than 8 weeks before the
start of your trip. However, if you book less than 8 weeks before the start of
your trip, we must receive full payment of the total cost when you make the
booking. For any accommodation booked less than two weeks before your intended
stay, you must pay for the booking in full by debit or credit card or by bank
transfer/direct debit at the time of booking.
If you do not pay any payment due in relation
to your booking by the appropriate date we are entitled to assume that you want
to cancel your booking. In this case, your booking will be cancelled
immediately
If you pay by credit card, we will
charge up to 2.5% for each payment made this way to cover costs and charges we
have to pay in connection with credit-card payments. If your bank refuses to
make your payment for any reason, we are entitled to make an administration
charge of £27.
3 Pricing
We will confirm the price of your
booking when you make it. As changes and mistakes can happen, you must check
all details at the time of booking.
All prices quoted or otherwise given
to you include all charges and any taxes or government charges which are
applicable.
4 Website details
We aim to make sure that the information provided is presented accurately on
our website, in brochures and other promotional literature or material we may produce
and provide.
Bookings are not accepted if they are
wholly reliant on the uninterrupted provision of Wi-Fi.
5 If you change or cancel your
booking
a) Changes
If you want to change any detail of your confirmed booking, we will do our best
to make the changes. However, we must receive your notice in writing by post or
email. We may agree to accept notice over the telephone, but this should be
arranged with us first.
b) Full cancellations
If you have to, or
want to, cancel your booking, you must phone us on the number shown on your
booking confirmation as soon as possible. The day we receive your notice by
phone to cancel is the date on which we will cancel your booking.
Depending on your
reason for cancellation, you may receive a refund of part or all money you have
paid to us providing cancellation is made 1 calendar month before the commencement
of your booked week. We will also keep a cancellation administration fee of £50
for each week or part of a week per booking.
6 Your property
Arrival and departure- You can arrive at your property at any time after 4pm (unless
we tell you otherwise, for example on your confirmation) on the start date of
your rental period. You must leave by 10am on the last day. If your arrival
will be delayed beyond 8pm on the start date of your rental period, you must
contact the person whose details are given in the location guide. If you fail
to do so, you may not be able to get into the property. If you fail to arrive
by 12 noon on the day after the start date of your rental period and you do not
let the person whose details are given on the location guide know you are
arriving late, we may treat your booking as having been cancelled by you. In
this situation, we will not refund any money you have paid.
You and all members of your party
agree to keep the property clean and tidy, to leave the property in a similar
condition as you found it when you arrived, and to behave in a way at all times
while at the property which does not break any law. You and all members of your
party also agree not to use the property for any illegal or commercial purpose,
including subletting it or otherwise allowing anyone to stay in it who we have
not previously accepted by us. You are responsible to us for the actual costs
of any breakage or damage in or to the property – along with any extra costs
that may result - which are caused by you or any members of your party. We can
ask for an extra payment from you to cover any related costs.
We can refuse to allow you into the
property or ask you to leave if we reasonably believe you or any member of your
party (or any other person you have invited to the property) are behaving
illegally or antisocially or that any damage is likely to be caused, has been
caused or is being caused by the behaviour of you or any members of your party
or any person you have invited to the property. We will treat these
circumstances as a cancellation by you.
Maximum occupancy - You also must not
allow more than 4 people to stay overnight in the property (excluding any prior
arrangements concerning a baby sleeping in a cot). You cannot arrange for
visitors to the property - without our advance consent. You cannot
significantly change the number of adults or children during your stay. (For
example, if you book for two adults and two children, you cannot arrive with
four adults and no children.) You must not hold events (such as parties,
celebrations or meetings) at the property without our advance consent of the.
If you do any of these things, we can refuse to hand over the property to you,
or can repossess it. If we do this, we will treat this as you cancelling the
booking. In these situations you will not receive a refund of any money you
have paid for your booking. And we will not be legally responsible to you as a
result of this situation. (This will include, for example, any costs or
expenses you have to pay due to not being able to stay in the property, such as
the cost of finding other accommodation.) We are not under any obligation to
find any alternative accommodation for you.
You must allow us (including workmen) access to the property
at any reasonable time during your stay (except in an emergency or if a problem
needs sorting out quickly and you cannot be contacted in time. In these
situations, we can enter the property at any time without giving you prior
notice).
7 Smoking
The property is strictly non-smoking.
8 Pets
Pets are not allowed. Booking will be
forfeited if you do not comply with this.
9 Damage
You will be responsible for all damage or breakages caused by you and/or
(whichever applies) members of your party to the property or its contents
(including the cost of any work needed to put this right). This includes
responsibility for paying for this damage. We can ask for payment from you to
cover these costs. You may need to check and sign an inventory of the property
and its contents on arrival at the property. If you discover that anything is
missing or damaged on arrival please notify us /key holder immediately.
10 Special requests
If you have any special requests, you must let us know when you make a booking
and confirm them in writing. Although we will try to accommodate your needs, we
cannot guarantee that any request will be met. Confirmation that we have noted
a special request or the fact it is shown on your written confirmation or any
other document, is not confirmation that the request will be met.
